Shipping & Returns

The system will point the right shipping shipping costs for your order and based country.

Does your shipping rate unexpectedly (or by a possible error on our part) not match to your zip code, the country of destination, size or weight of your package, we will contact you.
We have the rights to make a correction on this.

European shipments are always insured. The extra costs for this delivery method are paid by ImmenZ.

If you need any information about a shipping rate not listed in your order, please send us an email so we can send you a quote. Some countries have different rates. We will try to find the best option for you.

  • Orders will be sent 3 times a week on Monday, Tuesday, Thursday
  • Exceptions are applicable holidays.
  • If ImmenZ vof is closed or has made an announcement for a holiday season we will ship when we return to the office. Dates will be mentioned on our website.
    Please note our winterwarning for shipment for example acrylic medium and paints
  • You will receive a report and Track and Trace if we have shipped your order.
  • We invoice you for shipping costs*. They will appear in your screen while ordering.
  • Free shipping as follows:
    - Bulgaria, Estonia, Cyprus, Greece, Latvia, Lithuania, Malta, Romenia free shipping > € 300,00
    - Finland, Hungary, Ireland, Poland, Portugal, Slovenia, Slovakia, Spain, Czech Republic, Sweden free shipping > € 250,00
    - Denmark, France, Italy, Monaco, Austria free shipping > € 175,00
    - Luxembourg free shipping > € 150,00
    - Belgium and Germany free shipping > € 100,00
    - The Netherlands free shipping > € 75,00
  • UK, Norway and Switzerland are always charged for shipping. Fee will be visible while ordering.
  • For other see our terms and conditions.
  • We ship AFTER PAYMENT of the invoice for your complete order including shipping costs
  • The minimum order value is € 15,00.
If any problems or returns please contact us first by telephone 00 31 (0)71 7853690 or e-mail, so we can provide the right solution together with you.
Please note: opened tubes of acrylic, jars of Face Paint, medium acrylic, varnish and walnut oil cannot be returned if opened for reasons of hygiene.