Natural Earth Paint Europa — ImmenZ vof
Effective date: 1 October 2026
Natural Earth Paint Europa is operated by ImmenZ vof. Your purchase is from ImmenZ vof.
Office and postal address: Klaeterlaene 8, 8394 VT De Hoeve, the Netherlands.
Returns address: Hoofdstraat West 1, 8391 AK Noordwolde, the Netherlands.
Email: [email protected]
Telephone: +31 (0)71 785 36 90
Dutch Chamber of Commerce number: 28108326
VAT number: NL818999585B01
These terms apply to purchases through naturalearthpaint.eu for your own use. Artists, self-employed professionals and businesses are also welcome to order, for example to use the products in a studio or business. Including a business name or VAT number on your order does not change these terms.
Are you buying for your profession or business rather than for resale? Under these terms, we give you the same rights concerning ordering, payment, delivery, the cooling-off period, returns, guarantees and complaints as our private customers. This is a contractual agreement; it does not legally turn a business purchase into a consumer purchase. Statutory rules, such as which court has jurisdiction, still depend on your legal status and the applicable law.
Are you a retailer buying products to resell in your shop or online store? Those purchases are subject to ImmenZ's separate terms for resellers. Please visit ImmenZ. You will receive those terms before the business purchase contract is concluded.
You can read and save these terms before placing your order. This version applies to purchases for which these terms were provided to you before the contract was concluded. Your purchase is governed by the terms you received when ordering. Later changes do not alter those agreements.
We describe our products, quantities, uses and relevant instructions for use and safety as clearly as possible. Small colour differences may occur due to screen display or natural ingredients, provided they are consistent with what you can reasonably expect from the product as described. This does not limit your right to a product that meets the contract.
Please check your order and details before placing your order with an obligation to pay. The purchase contract is concluded when you submit your final order. We confirm your order by email. If you do not receive confirmation, please contact us. Until we have acknowledged receipt of your order, you may cancel the contract.
If our offer contains an obvious error that you could reasonably recognise as a mistake, we are not bound by it and will contact you. An ordinary administrative error is not a reason to increase the agreed price after the purchase.
Prices in our online store are in euros and include applicable VAT. Before you order, you will see the total price, including delivery charges and any other mandatory costs. For delivery outside the EU, we explain before you order whether import duties or other charges apply. If the amount cannot yet be determined, we explain how the charges are calculated.
Standard delivery within the Netherlands is free when the product total is €100 or more, including VAT, after discounts and excluding delivery charges. Other rates and delivery options are clearly shown before you order. We do not unilaterally increase agreed delivery charges after the purchase.
You can choose from the payment methods available for your order. These include advance payment and paying later through Klarna. If you use Klarna, Klarna provides your payment instructions and payment deadline. The available options and any conditions are shown before you submit your final order.
You can pay later through Klarna, subject to Klarna approving your application. If your application is not approved, you can choose another available payment method.
For advance payments, we dispatch your order once we have received the agreed advance payment. If your Klarna payment is accepted, we do not wait for you to pay Klarna before dispatching your order. We only charge payment fees where permitted by law, clearly disclosed in advance and no higher than our actual costs.
If payment is overdue, we only charge interest and costs permitted by law. Before charging out-of-court collection costs, we send you a payment notice giving you the legally required fourteen-day period to pay without collection costs, starting on the day after you receive the notice. The notice states the collection costs that may become payable afterwards. Your statutory rights to withhold payment and set off claims remain unaffected.
We deliver to the agreed address within the period stated before purchase. If no other period has been agreed, we deliver without undue delay and no later than thirty days after the contract is concluded. We tell you before you order about holidays or closures that affect delivery.
If delivery is delayed, we will let you know. Where necessary, you can give us a reasonable additional period to deliver. If we still fail to deliver, you may terminate the contract. You do not need to give us additional time if we refuse to deliver or if delivery on the agreed date was essential and this was clear before the purchase. If you terminate the contract for that reason, we refund you without undue delay.
When we arrange delivery, we bear the risk of loss and damage until you, or a third party you have designated other than the carrier, receive the products. If you arrange a carrier that we did not offer, the risk passes to you when we hand the products to that carrier.
You may withdraw from your online purchase without giving a reason. You have fourteen days, starting on the day after you or someone you have designated receives the product. The carrier does not count as the recipient for this purpose. If products from one order arrive separately, the period starts on the day after you receive the last product. You may also withdraw before receiving the products.
Let us know clearly within this period that you wish to withdraw. You can do this by email, letter or telephone. You may use the withdrawal form included below, but you do not have to. You do not need our permission to withdraw. We recommend keeping evidence of your notification.
Return the product without undue delay and no later than fourteen days after notifying us that you are withdrawing. It is sufficient to send it within that period. The returns address is ImmenZ vof, Hoofdstraat West 1, 8391 AK Noordwolde, the Netherlands.
When you withdraw, you pay the direct cost of returning the products, provided we clearly informed you of this before purchase. If we did not provide that information, we bear those costs. If a product cannot normally be returned by post, we state the return cost or a reasonable estimate before the purchase. Is something wrong with the product, or have we sent you the wrong item? Section 10 applies and we bear the necessary costs.
You may inspect and assess the product to establish its nature, characteristics and functioning. If you handle it more than necessary for that purpose and this reduces its value, we may deduct the actual loss in value. We may only do so if we correctly informed you of your right of withdrawal. The exception in section 9 applies to sealed hygiene products.
Please contact us if you are unsure about an opened or used product. We will look at the options together. If contamination, mixing or other handling beyond what is necessary to assess the product reduces its value, we may deduct the actual loss in value. We will explain this to you. This only applies if you were correctly informed of your right of withdrawal in advance.
Pack returns carefully and, if possible, include your order number. Use the original packaging where reasonably possible; it is not a general requirement for withdrawal. Keep your proof of posting.
We refund the payments received for the purchase you have withdrawn from without undue delay and no later than fourteen days after receiving your withdrawal notification. We may withhold the refund until we have received the products or you have provided evidence that you have sent them back, whichever happens first. This does not apply if we have offered to collect the products ourselves.
If you withdraw from the entire order, we also refund the cost of our least expensive standard delivery option. We do not have to refund the additional cost of a more expensive delivery option you chose. For a partial return, we do not refund delivery charges to the extent that the same charges would have applied to the products you keep.
We use the same payment method unless you expressly agree to another method that is free of charge to you. For Klarna orders, we also process the cancellation or return with Klarna so that your payment obligation is adjusted accordingly. We explain any lawful deduction for loss in value.
Some products fall within a statutory exception to the cooling-off period. Where this applies, we explain it in the product information before purchase.
For sealed products that are not suitable for return for health protection or hygiene reasons, the right of withdrawal ends if you break the seal after delivery. We state in the relevant product information whether this exception applies.
A statutory exception may also apply to a product that is not prefabricated and is genuinely made to your individual specifications, or is clearly personalised. Choosing from our standard range does not, by itself, make a product custom-made. Exceptions to the cooling-off period do not limit your rights if a product does not meet the contract.
You are entitled to a product that meets the contract and your reasonable expectations. What is reasonable depends, among other things, on the type of product, its price, the information provided, its shelf life and the instructions for use and storage. In the Netherlands, the legal guarantee does not have a general fixed duration of six months or two years.
Please contact us if there is a problem. You do not have to approach the manufacturer first to exercise your statutory rights. Tell us about the problem as soon as possible after discovering it; for a Dutch consumer purchase, notification within two months of discovery is always considered timely. We may ask for proof of purchase, which does not have to be the original invoice.
If a product does not meet the contract, you are entitled, subject to the statutory conditions, to repair or replacement free of charge, within a reasonable time and without significant inconvenience. This includes the necessary delivery costs. Where the law provides for it, you may request a price reduction or termination of the contract. Any additional guarantee from us or the manufacturer does not affect these statutory rights.
Unable to collect a parcel? Please let us know. Simply not collecting it does not count as withdrawal. If the parcel is returned to us, we will contact you to discuss whether you still want to receive it or wish to withdraw from the purchase.
If you validly withdraw from the entire order, we also refund the cost of the least expensive standard delivery option. You may have to pay the direct return costs if we informed you of this before purchase. We do not charge administration fees for withdrawal. If we made an error or the product does not meet the contract, we bear the necessary costs.
If you would like the parcel sent again, we agree any redelivery costs with you in advance. Where you have not notified us of withdrawal, we assess separately which agreements and statutory rules apply to resolving the situation.
Send complaints to [email protected] with a description and, if available, your order number. We respond within fourteen days of receipt. If we need more time, we will tell you within that period when you can expect a substantive response.
Our liability is determined by applicable law. A disclaimer on our website does not limit your statutory consumer rights. In the event of force majeure, we inform you of the consequences. Force majeure does not entitle us to delay a prepaid order indefinitely or retain payments for performance that is no longer due following valid termination of the contract.
The contract is governed by Dutch law. If you habitually reside in another country and we direct our activities to that country, you also retain the protection of the mandatory consumer rules that would apply in the absence of this choice of law under the rules determining the applicable law. Our choice of Dutch law does not remove that protection.
You may bring a dispute before the court that has jurisdiction under the applicable rules. If you have the right to bring proceedings in your country of residence, you retain that right. If a provision in these terms is invalid, your statutory rights remain unaffected. The other valid provisions continue to apply.
Complete and send this form only if you wish to withdraw from the contract. You may also withdraw by making another clear statement.
To: ImmenZ vof, Hoofdstraat West 1, 8391 AK Noordwolde, the Netherlands
Email: [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
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Ordered on (*) / received on (*): ........................................................
Name of consumer(s): ................................................................
Address of consumer(s): ..........................................................................
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Signature of consumer(s), only if this form is submitted on paper:
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Date: .........................................................................................
(*) Delete as appropriate.
Order number, if available (optional): ....................................